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Returns

Not 100% satisfied with your bricks&baubles piece? No worries. Just contact us within 7 days of receiving it and we will gladly send you a return label at no cost and give you a full refund. 

Returns and exchanges 7-30 days after purchase and we will glad to send you a return shipping label and set up an exchange or give you store credit. We can send you a return label for $2.60 that will be deducted from your store credit, or you can ship it back to us at your cost. If you choose to pay for your own return shipping, make sure to pay for tracking, as we are not responsible for lost packages. 

Uh-Oh...it happens. We pride ourselves in our quality, but we know that sometimes our necklaces aren't ready for everything life throws at them. We assume you have handled your bricks&baubles piece with care and would be glad to make the repairs free of charge for up to 90 days after you receive it.  Just send us a pic of the damage, and we'll send you a paid return label. But don't worry- even if it has been more than 90 days, We will gladly make repairs as long as we are able, as long as you cover the shipping. 

PERSONALIZED ITEMS CANNOT BE RETURNED UNLESS FLAWED OR DAMAGED UPON RECEIPT. PLEASE REPORT FLAWS WITHIN 2 DAYS OF RECEIVING PRODUCTS AND CONTACT US IMMEDIATELY. PLEASE DOUBLE CHECK ALL SPELLING AND PERSONALIZATION SUGGESTIONS BEFORE SUBMITTING THE ORDER.